FAQs
FAQs
Order
Yes, at Mc LEHM express we only carry out sworn translations, so all translations are done by a sworn translator accredited by the MAEC. When you receive your sworn translation, you will also see the stamp, certification, and signature of the sworn translator, which confirms that your translation is a sworn translation. You can verify their registration on the MAEC website or the competent body.
All certified translations carried out by Mc LEHM express comply with current legal regulations. In this regard, all our translations include, in addition to the translation itself, the sworn translator's certification, the sworn translator's seal, and the sworn translator's signature.
The total cost of the translation is automatically calculated when you select the languages and the number of pages on the document product page.
Payment must be made at the time of confirming the work, i.e., when making the online purchase, as you would in any other online store. Without payment, we cannot begin the work.
As for the available payment methods, we accept: credit card, Bizum, and PayPal.
It’s very simple! Add both languages to your cart, make the payment and complete your purchase in just a couple of clicks.
It is not necessary for the documents to be editable. We accept digital documents in a wide variety of formats: JPG, PDF, DOC, DOCX, XLS, PPTX, ODT, ODS, TXT, among others.
It is possible to upload a compressed file in ZIP or RAR format containing all the documents you wish to translate.
Of course! Thanks to the digital signature, your sworn translation is valid for any procedure, as many times as you need it.
When placing your order, check the invoice option, enter your details and you will receive it instantly.
No problem! You can attach your document here, and we will send you a personalised quote instantly.
If your document was issued in Spain, contact us using the following form and we will send you a personalized quote instantly.
Delivery
Our delivery times are very fast! Once you receive the confirmation email, you will have your translation within a maximum of 1 business day.
You will receive a PDF file with everything you need: the original document, the translation, the sworn certification and the sworn translator's digital signature.
You will receive a confirmation email with a link so you can download it from our platform.
Refunds
If you change your mind, you have 1 hour from the time you receive the order confirmation to request a refund. We will handle your request during our business hours: Monday to Friday from 9 a.m. to 7 p.m.
If you have accidentally chosen the wrong language, you have 1 hour from the time you receive the order confirmation to request a language change. We will handle your request during our business hours: Monday to Friday from 9 a.m. to 7 p.m.
Data protection, security and confidentiality
We comply with the strictest regulations: the General Data Protection Regulation (GDPR), the Spanish Data Protection Act (LOPD) and the Law on Information Society Services (LSSI).
For more information, read our privacy policy.
We store your data in the European Union, in accordance with our data protection regulations.
Your documents are stored on our servers for 6 months. After this period, they are permanently deleted. If you want to delete them within a different time frame, contact us and we will process your request.
You have 45 calendar days to download it from our private area.
Incidents
Contact us here, and we will resolve your problem quickly.

