FAQs
FAQs
Order
Will my translation be done by a sworn translator accredited by the Spanish Ministry of Foreign Affairs (MAEC)?
Yes, at Mc LEHM express we only carry out sworn translations, so all translations are done by a sworn translator accredited by the MAEC. When you receive your sworn translation, you will also see the stamp, certification, and signature of the sworn translator, which confirms that your translation is a sworn translation. You can verify their registration on the MAEC website or the competent body.
What's included in my certified translation?
All certified translations carried out by Mc LEHM express comply with current legal regulations. In this regard, all our translations include, in addition to the translation itself, the sworn translator's certification, the sworn translator's seal, and the sworn translator's signature.
How can I find out the total cost of my translation?
The total cost of the translation is automatically calculated when you select the languages and the number of pages on the document product page.
When do I have to make the payment and what are the available payment methods?
Payment must be made at the time of confirming the work, i.e., when making the online purchase, as you would in any other online store. Without payment, we cannot begin the work.
As for the available payment methods, we accept: credit card, Bizum, and PayPal.
How can I order a sworn translation of a document into two different languages?
It’s very simple! Add both languages to your cart, make the payment and complete your purchase in just a couple of clicks.
In which format do the original documents require to be submitted?
It is not necessary for the documents to be editable. We accept digital documents in a wide variety of formats: JPG, PDF, DOC, DOCX, XLS, PPTX, ODT, ODS, TXT, among others.
Can I send multiple documents for translation?
It is possible to upload a compressed file in ZIP or RAR format containing all the documents you wish to translate.
Can I use the same sworn translation for different procedures?
Of course! Thanks to the digital signature, your sworn translation is valid for any procedure, as many times as you need it.
How do I request an invoice?
When placing your order, check the invoice option, enter your details and you will receive it instantly.
I need to translate a document that is not in the catalogue. What should I do?
No problem! You can attach your document here, and we will send you a personalised quote instantly.
Do you handle the legalization or apostille of documents?
If your document was issued in Spain, contact us using the following form and we will send you a personalized quote instantly.
Delivery
How long will it take to receive my sworn translation?
Our delivery times are very fast! Once you receive the confirmation email, you will have your translation within a maximum of 1 business day.
In which format will I receive my sworn translation?
You will receive a PDF file with everything you need: the original document, the translation, the sworn certification and the sworn translator's digital signature.
How do I download my sworn translation?
You will receive a confirmation email with a link so you can download it from our platform.
Refunds
How can I get a refund on my order?
If you change your mind, you have 1 hour from the time you receive the order confirmation to request a refund. We will handle your request during our business hours: Monday to Friday from 9 a.m. to 7 p.m.
I bought a sworn translation into French but I need it in English. What can I do?
If you have accidentally chosen the wrong language, you have 1 hour from the time you receive the order confirmation to request a language change. We will handle your request during our business hours: Monday to Friday from 9 a.m. to 7 p.m.
Data protection, security and confidentiality
Which regulations protect my data?
We comply with the strictest regulations: the General Data Protection Regulation (GDPR), the Spanish Data Protection Act (LOPD) and the Law on Information Society Services (LSSI).
For more information, read our privacy policy.
Where is my data stored?
We store your data in the European Union, in accordance with our data protection regulations.
How long is my documentation stored?
Your documents are stored on our servers for 6 months. After this period, they are permanently deleted. If you want to delete them within a different time frame, contact us and we will process your request.
How much time do I have to download my sworn translation?
You have 45 calendar days to download it from our private area.
Incidents
Has something gone wrong?
Contact us here, and we will resolve your problem quickly.
Need help?
Contact us