FAQs

It’s very simple! Add both languages to your cart, make the payment and complete your purchase in just a couple of clicks.

It is not necessary for the documents to be editable. We accept digital documents in a wide variety of formats: JPG, PDF, DOC, DOCX, XLS, PPTX, ODT, ODS, TXT, among others.

It is possible to upload a compressed file in ZIP or RAR format containing all the documents you wish to translate.

Of course! Thanks to the digital signature, your sworn translation is valid for any procedure, as many times as you need it.

When placing your order, check the invoice option, enter your details and you will receive it instantly.

No problem! You can attach your document here, and we will send you a personalised quote instantly.

Our delivery times are very fast! Once you receive the confirmation email, you will have your translation within a maximum of 1 business day.

You will receive a PDF file with everything you need: the original document, the translation, the sworn certification and the sworn translator's digital signature.

You will receive a confirmation email with a link so you can download it from our platform.

If you change your mind, you have 1 hour from the time you receive the order confirmation to request a refund. We will handle your request during our business hours: Monday to Friday from 9 a.m. to 7 p.m.

If you have accidentally chosen the wrong language, you have 1 hour from the time you receive the order confirmation to request a language change. We will handle your request during our business hours: Monday to Friday from 9 a.m. to 7 p.m.

We comply with the strictest regulations: the General Data Protection Regulation (GDPR), the Spanish Data Protection Act (LOPD) and the Law on Information Society Services (LSSI).

For more information, read our privacy policy.

We store your data in the European Union, in accordance with our data protection regulations.

Your documents are stored on our servers for 6 months. After this period, they are permanently deleted. If you want to delete them within a different time frame, contact us and we will process your request.

You have 45 calendar days to download it from our private area.

Contact us here, and we will resolve your problem quickly.